Delivery & Returns

The cost of UK standard postage and packaging, includes Royal Mail Tracked 48hr. Lassu aims for delivery within 3-5 working days (please allow slightly longer during busier periods i.e Christmas)

We also ship internationally!

We estimate within the EU 5-10 working days, and Outside the EU 7-14 working days. If you are not satisfied with the item or the item is faulty Lassu will be more than happy to exchange the item or fully refund the cost of the item . Items must be returned to us in perfect condition within 2 weeks of purchase with the tag still attached (later than this we can refuse the return of an item).

Once received and checked you will be refunded by your original payment method. Please note we can only offer exchanges on sale items and due to hygiene reasons, jewellery cannot be returned.

Unless the item is faulty postage costs for the return would need to be paid for by the customer. To return your item(s) please complete the returns form included in your package and make sure the items are secure. We will not be held liable for any lost or damaged items. The safest and most
reliable way to get the item back to us would be to use a signed or tracked service!

Please return to: Lassu, 99 Coleman Road, London, SE5 7TF